We hope you love your purchase! However, if you need to return an item or request an exchange, we are here to help. Please review our policy below and follow the simple steps to submit your return.

How to Submit a Return or Exchange

1. Email Support: Contact our customer service team at info@milaroselondon.com or complete the form below above. Include your Order Number, the item(s) you wish to return, and whether you would like a refund or an exchange.

2. Receive Your Label: Our support team will process your request and issue a Royal Mail return label or details for your nearest drop-off point.

3. Dispatch Your Parcel: Package your item securely in its original packaging, attach the label, and drop off your parcel.

4. Processing & Refund: Once we receive and inspect your returned item, your refund will be credited to your original payment method within 1–3 working days.

Policy Guidelines

 Return Window: You have 14 calendar days from the date of delivery to submit a return request for a refund or exchange.

 Item Condition: Returned items must be unwashed, unworn, and in their original packaging with tags intact. Swimwear must retain the original protective hygiene liner untampered.

 Hygiene Exclusions: For hygiene reasons, pierced earrings and worn hair accessories cannot be returned unless faulty. Necklaces and non-pierced jewelry remain eligible for return provided they are returned unworn in original packaging.

 Return Delivery Fee:

 Refunds: A standard shipping fee of £3.50 will be deducted from your total refund amount to cover return postage.

 Exchanges / Faulty Goods: Return postage is free of charge for exchanges or damaged items.

 Damaged or Faulty Goods: If your order arrives damaged or incorrect, please notify us as soon as possible (and within 30 days under the UK Consumer Rights Act) at info@milaroselondon.com with photos of the issue for a full refund or free replacement.

(Note: Handcrafted products may feature slight variations in finish. These variations are a standard characteristic of handmade goods and do not affect performance or functionality.)