Frequently Asked Questions (FAQs)

Last Updated: August 2026

UK Shipping

We offer shipping across the UK via Royal Mail, with free standard delivery, express delivery, and next-day delivery options available at checkout. All orders are dispatched with full tracking information provided via email upon dispatch.

International Shipping

To arrange delivery outside the UK, please contact our customer service team at info@milaroselondon.com.

(Please note: International customers are responsible for any local import duties, taxes, or customs clearance fees incurred upon delivery.)

What Should I Do If My Order Has Not Arrived?

We track every parcel from dispatch to delivery. If your order does not arrive within the expected window, please email info@milaroselondon.com with your order number. If an item is confirmed lost in transit, we will promptly offer you the choice of a full refund or a free replacement sent via express delivery.

What Items Are Eligible for Return?

You can return eligible items within 14 calendar days of delivery for a refund or exchange:

 Eligible Items: Must be unwashed, unworn, and in their original condition with all tags attached. Swimwear must retain the original protective hygiene liner untampered.

 Jewelry & Accessories: Standard necklaces, rings, and non-pierced jewelry are fully eligible for return provided they are returned unworn in original packaging.

 Hygiene Exclusions: For hygiene reasons, pierced earrings and worn hair accessories cannot be returned unless faulty.

What If My Item Arrives Damaged or Faulty?

If your order arrives damaged or incorrect, please notify us as soon as possible (and within 30 days under the UK Consumer Rights Act 2015) at info@milaroselondon.com with photos of the issue. We will arrange a prepaid return and issue a full refund or replacement.

(Note: As our products are handcrafted, minor variations in finish or appearance may occur between pieces. These variations are a hallmark of artisan craftsmanship and do not affect functionality.)

How Do I Return or Exchange a Product?

1. Email info@milaroselondon.com with your order number, details of the item(s), and whether you require a refund or exchange.

2. Our customer service team will issue a pre-paid Royal Mail return shipping label or direct you to your nearest drop-off location.

3. Pack your items securely in original packaging and drop off your parcel.

4. Once received and inspected, refunds are issued back to your original payment method within 1–3 working days.

Return Shipping Charges:

 Refunds: A standard shipping charge of £3.50 will be deducted from your total refund amount.

 Exchanges & Faulty Goods: Return shipping is 100% free for exchanges or damaged items.